Everything you need to know about our premium transportation services, bookings, and policies. Can’t find the answer? Feel free to contact our support team.
Booking & General Info
How far in advance should I book?
We recommend booking at least 24 hours in advance to secure your preferred vehicle. For last-minute requests (less than 12 hours), please contact us directly via WhatsApp to check for immediate availability.
Are there any hidden costs?
No. All our quotes are completely transparent and all-inclusive. You don’t have to worry about additional charges for tolls, parking, or fuel. The price we quote is the exact price you pay. Midnight surcharges (11:30 PM to 06:00 AM) are communicated upfront.
What Payment Methods do you accept?
For tourists, we accept Cash upon arrival or Wise transfer. For locals or corporate clients, we accept Online Bank Transfers (FPX) and cash. Corporate invoicing can be requested.
Airport Transfers (KLIA & Subang)
How does the airport Meet & Greet work?
Your driver will wait at the designated arrival hall with a personalized sign bearing your name. You’ll also receive the driver’s details (vehicle plate, contact number) beforehand via WhatsApp so you can easily spot them.
What if my flight is delayed?
We actively track your flight status in real-time. If your flight is delayed or arrives early, we adjust the pickup time accordingly at no extra cost. Your 60-minute complimentary waiting time begins only after the actual landing time.
Is there a surcharge for late-night flights?
Yes, a standard midnight surcharge typically applies for transfers between 11:30 PM and 06:00 AM. This covers the out-of-hours service for our drivers. The exact surcharge will be explicitly mentioned in your initial quote, ensuring no surprises.
Vehicles & Capacity
How much luggage can an MPV hold?
A Comfort MPV (like Toyota Innova) comfortably holds up to 4 standard size suitcases when accommodating 4-5 passengers. A Luxury MPV (like Alphard or Vellfire) can hold roughly the same, but offers significantly more cabin space. If you have extra-large cases, sports equipment, or strollers, please let us know so we can suggest the right vehicle.
Do you provide baby/child seats?
Yes, baby and child car seats are available upon request for a small additional fee. Please specify this requirement during booking along with the child’s age or weight so we bring the appropriate seat type.
Do you accommodate large groups?
Absolutely. We provide up to 17-Seater Vans for medium groups, and up to 44-Seater Tour Buses for major excursions. For groups needing premium comfort, we usually deploy our Hyundai Staria (Premium 10-seater) or coordinate multiple Luxury MPVs.
Charters & Outstation
Can I change my itinerary on an hourly charter?
Yes, our hourly chauffeur and daily charter services offer ultimate flexibility. While providing a rough itinerary ahead of time helps the driver prepare, you’re free to choose your route within the agreed city boundaries and booking duration.
Are meals or accommodation for the driver included?
For single-day outstation trips, the driver’s meals are covered by us. For multi-day outstation overnight trips, a standard outstation fee will be detailed in your quote to cover the driver’s lodging and meals. You do not need to make personal arrangements for the driver.
Still have questions?
Our customer support team is ready to assist you. Chat with us for instant answers and quotes.
