Effective Date: 01-04-2026
Business Name: H&H Transportation
Website: https://hnhlimo.my
H&H Transportation respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, submit a booking request, make a payment, or contact us through any channel.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to your name, phone number, email address, pickup address, dropoff address, travel date and time, passenger details, luggage details, and any special requirements you submit through our website, WhatsApp, forms, or other communication channels.
We may also collect technical information automatically when you use our website, such as your IP address, browser type, device information, pages visited, and basic usage data through cookies or analytics tools.
2. How We Use Your Information
We may use your information to:
– respond to your enquiries and booking requests;
– recommend suitable transport or fleet options based on your submitted details;
– prepare quotations, invoices, and payment links;
– confirm and manage bookings;
– provide customer support;
– improve our website, services, and user experience;
– prevent fraud, misuse, or unauthorized activity; and
– comply with legal, regulatory, or operational requirements.
3. Payment Information
Where online payment is available, payment transactions may be processed by an appointed third-party payment gateway provider.
We do not store your full debit card or credit card details on our own servers. Payment information submitted through the payment gateway is handled according to the security and compliance standards of the payment service provider.
4. Sharing of Information
We may share your information only where reasonably necessary, including with:
– our internal staff or operations team;
– drivers, coordinators, or service partners involved in fulfilling your booking;
– payment gateway or payment processing providers;
– website hosting, technical, or support service providers; and
– authorities, regulators, or legal bodies where required by law.
We do not sell your personal information to third parties.
5. Cookies and Analytics
Our website may use cookies, tracking tools, or analytics services to understand how visitors use the site, improve performance, and support website functionality.
You may choose to disable cookies in your browser settings, but some parts of the website may not function properly as a result.
6. Data Security
We take reasonable administrative, technical, and operational measures to protect your information against unauthorized access, loss, misuse, or disclosure.
However, no system, website, or internet transmission can be guaranteed to be completely secure, and you acknowledge that you provide information at your own risk.
7. Data Retention
We may retain your personal information for as long as reasonably necessary to manage enquiries, bookings, payments, customer support, compliance, dispute handling, and business records, unless a longer retention period is required by law.
8. Third-Party Services and Links
Our website may contain links to third-party services, including payment gateways, maps, social media platforms, WhatsApp, or other external tools.
We are not responsible for the privacy practices, content, or operation of those third-party websites or services. We encourage you to review their privacy policies separately.
9. Your Responsibility
You are responsible for ensuring that the personal information you submit to us is accurate, complete, and up to date.
Where any account access, booking access, or payment-related access is provided, you are also responsible for maintaining the confidentiality of your login credentials or access information.
10. Your Rights
You may contact us to request access to, correction of, or updates to your personal information, subject to applicable legal and operational requirements.
Where permitted by law, you may also request that we delete certain information that is no longer required.
11. Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time without prior notice. The latest version published on this website shall apply.
You are encouraged to review this page periodically to stay informed about how we handle your information.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
H&H Transportation
Website: https://hnhlimo.my
Phone / WhatsApp: +60 19-633 0003
Email: info@hnhlimo.my