Effective Date: 01-04-2026
Business Name: H&H Limo
Website: https://hnhlimo.my/

Welcome to H&H Transportation. By accessing or using this website, submitting a booking request, making a payment, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website or our services.

1. About Our Services

H&H Transportation provides transport-related services, which may include airport transfers, point-to-point transfers, outstation trips, chauffeur services, and other related transport solutions as listed on the website.

All services shown on this website are subject to availability, confirmation, and operational requirements.

2. Booking Requests and Confirmation

Submitting a booking request through our website, WhatsApp, contact form, or any other channel does not automatically mean your booking is confirmed.

A booking will only be considered confirmed after:

we review the request,
vehicle/service availability is checked,
pricing is confirmed where applicable, and
confirmation is issued by H&H Transportation via WhatsApp, email, phone, invoice, payment link, or other official communication.

We reserve the right to accept or reject any booking request at our discretion.

3. Pricing

Prices shown on the website, if any, are for general reference unless stated otherwise.

For certain routes or services, fixed prices may apply. For other services, final pricing may depend on factors such as:

pickup and dropoff location,
date and time,
distance and route,
vehicle type,
number of passengers,
luggage requirements,
waiting time,
special requests,
peak period or public holiday surcharge, if applicable.

If a customer changes the booking details after quotation or confirmation, additional charges may apply.

4. Payment Terms

Payment may be required in full or in part, depending on the service, route, timing, or agreement.

Payment may be made through methods approved by H&H Transportation, including but not limited to:

bank transfer,
invoice payment,
payment link,
online card payment,
approved third-party payment gateway.

Where online payment is provided, payment processing may be handled by a third-party payment gateway provider. H&H Transportation does not store full card details on its own servers unless expressly stated.

A booking may remain unconfirmed until payment is successfully received and verified, where payment is required in advance.

5. Transaction Records

Customers are advised to save, print, or retain a copy of:

booking confirmations,
invoices,
payment receipts,
payment confirmations,
transaction records, and
these Terms & Conditions and related policies

for future reference.

It is the customer’s responsibility to keep these records properly.

6. Customer Responsibility

Customers are responsible for providing accurate and complete information, including but not limited to:

full name,
contact number,
pickup address,
dropoff address,
passenger count,
luggage details,
special requirements,
date and time of service.

H&H Transportation will not be responsible for issues, delays, failed service delivery, or additional charges caused by incomplete, inaccurate, or misleading information submitted by the customer.

7. Account and Access Confidentiality

Where any account access, login details, booking access, payment access, or related credentials are provided, the customer is responsible for maintaining the confidentiality and security of such access information.

The customer is responsible for all actions carried out under their account or access, whether authorized by them or not, unless otherwise required by law.

8. Use of Website

You agree to use this website only for lawful purposes. You must not:

use the website in any way that may damage, disrupt, or impair the website or our services,
submit false, fraudulent, or misleading booking requests,
attempt unauthorized access to the website, server, or related systems,
use the website for unlawful, abusive, or harmful purposes.

We reserve the right to restrict or terminate access where misuse is suspected.

9. Legal and Regulatory Restrictions

Customers agree not to use this website or our services in any manner that violates any applicable laws, regulations, sanctions, export controls, trade restrictions, or legal requirements.

Where applicable, services, transactions, and payments may be subject to jurisdictional, legal, regulatory, or compliance limitations. H&H Transportation reserves the right to refuse or cancel any transaction or booking that may breach such requirements.

10. Service Delays and Operational Limitations

While we aim to provide timely and reliable service, certain situations may affect timing or service delivery, including but not limited to:

traffic congestion,
weather conditions,
road closures,
accidents,
vehicle breakdown,
flight delays,
public events,
authority checks,
force majeure events.

H&H Transportation will make reasonable efforts to manage and communicate such situations, but shall not be liable for delays or interruptions beyond our reasonable control.

11. Changes, Amendments, and Special Requests

Any request to change booking details must be communicated as early as possible.

Changes are subject to:

availability,
operational feasibility,
revised pricing, if applicable.

Special requests such as child seat requirements, extra stops, special luggage handling, or other additional arrangements are subject to confirmation and may incur extra charges.

12. Cancellation and Refunds

Cancellation and refund handling shall be subject to our Refund Policy (18 ) as published on the website.

Customers are encouraged to review the Refund Policy before making any booking or payment.

13. Customer Conduct and Safety

Customers must behave in a respectful and lawful manner when using our services.

H&H Transportation reserves the right to refuse service, cancel bookings, or take appropriate action if a customer:

behaves abusively or dangerously,
provides fraudulent information,
carries prohibited or hazardous items,
creates unsafe conditions for staff, drivers, or others.

14. Personal Belongings

Customers are responsible for their personal belongings at all times.

H&H Transportation shall not be liable for any lost, stolen, or damaged belongings left in vehicles or during the course of service, unless required by law.

15. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, icons, images, layout, design, and branding, is the property of H&H Transportation or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use any content from this website without prior written permission.

16. Privacy

Your use of this website is also subject to our Privacy Policy. By using this website, you acknowledge that you have read and understood our Privacy Policy.

17. Limitation of Liability

To the fullest extent permitted by law, H&H Transportation shall not be liable for any indirect, incidental, special, consequential, or business losses arising from:

use of the website,
booking requests,
service delays,
failed transactions,
third-party payment gateway issues,
inaccurate customer information,
matters outside our reasonable control.

Where liability cannot be excluded by law, our liability shall be limited to the amount actually paid by the customer for the relevant booking or service.

18. Refund Policy

Standard Cancellation Timeframes

More than 24 to 48 hours before pickup: Eligible for a full refund or a refund minus a small processing fee.

Less than 24 hours before pickup: Usually non-refundable, or subject to a cancellation fee up to 50% if a vehicle has not yet been dispatched.

No-shows: No refund is provided if the passenger fails to arrive at the designated pickup point on time.

Special Conditions & Exceptions

Provider cancellations: If we cancels due to unforeseen circumstances or system errors, you are entitled to a full refund or an alternative service.

Incorrect details: Bookings are typically non-refundable if delays or failures happen because the customer provided an incorrect address, wrong time, or missing information.

Processing Time

Refund duration: Approved refunds typically take between 7 to 14 business days to return to the original payment method.

All request can be forwarded to support@hnhlimo.my

19. Third-Party Services

This website may use or link to third-party platforms, tools, gateways, maps, or services, including payment gateway providers and communication channels.

H&H Transportation is not responsible for the content, security, availability, or operation of such third-party services beyond our direct control.

20. Changes to These Terms

We may update or revise these Terms & Conditions at any time without prior notice. The latest version published on the website shall apply.

Customers are encouraged to review this page periodically before using the website or making any booking or payment.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes arising in relation to the website or services shall be subject to the jurisdiction of the courts of Malaysia.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

H&H Limo
Phone / WhatsApp: +60 19-633 0003
Email: info@hnhlimo.my
Website: https://hnhlimo.my/